Lunch & Learn: Building Trust in Investigative Interviews

When
September 18, 2025
12:00 PM - 1:00 PM
Location
Zoom

Registration

Member – $12.00
Non-Member – $20.00
Speaker
Student Members

Registration is closed

Lunch & Learn Session

Building Trust in Investigative Interviews

Presenter: Mark O’Riordan - Owner/ Operator

New Mountain Investigative Services

Session Synopsis

In most investigative interview trainings, the topic of building rapport is heavily discussed. While rapport is not a bad thing to work on during an investigative interview, building trust should be the primary focus. Trust is built during interviews through structure, straight forward communication, and the ability to handle confrontation professionally. During this session, we will discuss techniques to accomplish the above.

Presenter Bio

Mark O’Riordan, Owner and Operator of NMIS spent his entire career as a trusted professional handling the most difficult types of communication. From his early years working with severely emotionally disturbed children and at-risk youth to more recently handling high level Human Resources investigations for a major corporation, Mark has established himself as an expert at creating and employing techniques geared towards resolving issues with obtaining truthful statements and mutual understanding. Mark spent 11 years as a Special Agent with the United States Secret Service, executing a dual mission of protecting the world’s most powerful leaders, as well as performing various investigations involving federal crimes. For 8 of those 11 years, Mark was a polygraph examiner. As a polygraph examiner he performed applicant exams and financial crimes exams for cases initiated by the Secret Service but also amassed extensive experience performing criminal specific exams for other agencies, to include performing over 85 exams involving homicides, and 300+ exams involving crimes against children. Mark is also a published author in the field of interrogation of sex offenders.

Through New Mountain Investigative Services, Mark currently provides trainings and consulting to both Law Enforcement and private sector clients. Mark utilizes his comprehensive and unique experience to deliver trainings designed to help improve communication during challenging situations such as investigative interviewing and performance discussions. In addition, Mark provides full spectrum consulting in the fields of investigation and communication. Mark can deliver meaningful advice for issues ranging from unique event management to strategic building of programs. Visit www.newmountaininvestigations.com for more information or contact him at info@newmountaininvestigations.com.

"ACFE Pacific Northwest Chapter" is a 501(c)3 non-profit organization. Bellevue, WA